What you get
Get the Help You Need with Spectrum Internet Customer Service!
One of the many benefits of being a Spectrum customer is 24/7 access to Spectrum Internet Customer Service. You’ll find the answers to all of your questions and may even make some new discoveries along the way. Whether you have questions about your account, need to resolve a technical issue, want to upgrade your service, report an outage or just learn more about your benefits, Spectrum Customer Support is here to help.
We make it easy to connect. You can call, download our app, visit us online or chat live with a Spectrum representative. Ask Spectrum is always here for you and puts you in touch with a virtual representative that can answer your questions quickly. Spectrum Internet Customer Service is a great feature and you should definitely spend a few minutes searching the site when you have some free time. It’s simple to navigate and highlights a number of benefits available to you as a valued Spectrum customer. Until you can delve into all of the features, here are a few key ones to note. We think you’ll be pleasantly surprised.
You can find all of your account and billing details at the Spectrum Customer Support center and make a payment on a current bill or view past statements. For your convenience, you can enroll in Auto Pay so that you never have to worry about missing a payment. Another option is to go green and switch to paperless billing to receive statements electronically. Not only can you manage your account, but you also have access to a library of helpful articles and videos. Watch a video on how to read your bill, get an explanation of the taxes and fees, update a billing address or learn how to dispute a charge.
Next, you can take a look at your services one-by-one. You can review all of your Internet equipment, make sure everything is operating properly and learn how to troubleshoot any issues. If your Internet seems sluggish, learn about factors that may be affecting download and upload speeds. You can even take a speed test to make sure your Internet is running at maximum capacity. This is a one-stop shop to learn things like how to reset equipment, reboot a wireless device, and even change your WiFi password. If you suspect an outage in your area, you can find that here as well. Simply click on the Ask Spectrum icon on the lower right of your screen, and you’ll open up a live chat with a Spectrum representative who can let you know.
Spectrum TV support gives users access to a plethora of information. You can get quick access to your favorite channels and a customized Channel Lineup by visiting Spectrum Customer Support. Is your remote control giving you issues? We have videos and tutorials that can show you how to find the exact remote and resolve the problem. Something else you can do while you’re here is download the Spectrum TV app. With the TV app, you can watch all of your favorite programming on any compatible devices, simultaneously. There is even a helpful video that gives you step-by-step instructions. You can also learn how to set up parental controls to monitor TV shows and movies available to young viewers. We’ll teach you how to restrict viewing, manage purchases, and block access to specific channels and titles. This feature is also available for Spectrum Internet and allows you to block domains, set usage limits and restrict email addresses. Protecting your family is important to us, too!
With Spectrum Voice support, you can set up your voicemail, block robo calls, learn about International calling features and much more. Once you set up your voicemail, you can listen to your messages from a home phone or computer. You can also set up the readable feature that transcribes messages and converts them to an audio file sent to your email or a text message delivered to your mobile device. Are you tired of robo callers? The Nomorobo voice feature can screen and block unwanted calls from telemarketers and can also show you how to report them. Spectrum Voice also offers unlimited local and long distance calling to the U.S., Canada, Mexico, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands and American Samoa, but if you need to call a loved one outside of these areas visit Spectrum Customer Support to check calling rates.
Spectrum Mobile support shows you how to access your account to track data usage and review the number of calls and texts made in a billing cycle. If you need to add a new device, you can visit Spectrum Customer Support to review a Quick Start Guide that outlines the set-up process. If you’re looking to upgrade your existing cell phone or plan, you can do that here as well. The options are limitless. As you can see, we have organized our Spectrum Customer Support center to help you find the answers to all of your questions. If you still can’t find what you’re looking for or want to learn more, visit our library of videos for even more information. We make it easy to connect, but if you still need assistance, please call us at (833) 267-6094, reach out to a virtual agent at Ask Spectrum or visit a store near you. At Spectrum, we are always here to help!
Bundle and save with an unbeatable offer on Spectrum services!
Limited-time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and have no outstanding obligation to Charter. *Bundle price for TV Select, Internet and Voice is $99.97/mo. for yr. 1; bundle price is $119.97/mo. for yr. 2; standard rates apply after yr. 2. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. For 30-Day Money-Back Guarantee, visit Spectrum.com/guarantee. General Terms: TV: TV equipment required, charges may apply; channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Available Internet speeds may vary by address. VOICE: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Taxes and fees included in price. **Savings based on comparison of single line comparable unlimited data plans amongst major national carriers as of 08/27/19. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. ©2019 Charter Communications.